Accessibility

Darien Lake Amphitheater strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at (716) 428-5930 or email darienlake.pacinfo@livenation.com.

ARRIVAL & ACCESSIBLE ENTRANCES

All main entrances to Darien Lake Amphitheater are accessible. Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat. 

RESTROOMS

All restrooms are accessible at Darien Lake Amphitheater. 

ACCOMMODATIONS

All concession and merchandise stands are accessible at Darien Lake Amphitheater.

TICKETING

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. 

 

ACCESSIBLE PARKING

Accessible Parking is located adjacent to the VIP Parking Lot.  Please stay left as you approach the parking toll booths and have your ADA parking tag visible so our parking staff can direct you appropriately.  If you do not have a placard but need closer parking due to unexpected needs, please speak to our parking staff. If you do not absolutely need accessible parking, please park in the general lots. 

DROP OFFS & RIDESHARE

Drop off areas are located inside the parking entrance area of the Darien Lake Theme Park. Please enter the parking tolls via the far right lane and notify the parking staff that you are dropping off and they will direct you. Pick up areas will be located at the same place just inside the entrance to the Darien Lake Theme Park parking lots.  

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.   

DIETARY NEEDS

Darien Lake Amphitheater takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

SERVICE ANIMALS

At Darien Lake Amphitheater, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

SIGN LANGUAGE INTERPRETATION

If you will need an interpreter for an event, please email your request to darienlake.pacinfo@livenation.com  at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.  

ASSISTIVE LISTENING DEVICES 

Assistive Listening Devices (ALDs) technology in Darien Lake Amphitheater is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

Apple App Store.  Google Play Store to download the app.

MOBILITY DEVICE STORAGE

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.