Accessibility

Accessible parking is available in the paved lots, closer to the theme park on the property. Upon arrival, please inform staff that you need accessible parking and be prepared to present your state-issued parking placard or plate. A valid disability parking permit is required. Our staff will direct you to the appropriate line of traffic, which leads to our accessible parking.

Marked accessible spaces cannot be reserved in advance and are available on a first-come, first-served basis. Fans with a valid state-issued ADA placard or license plate may use accessible parking spaces. Vehicles that park in an accessible parking spot without a valid state-issued placard are subject to tow at the owner's expense.

Due to high demand, accessible parking availability is limited, and spaces may fill early. We recommend arriving early if you plan to use accessible parking. Fans arriving after the accessible parking lot is at capacity will be directed to the closest lot adjacent to the accessible lot.

Drop-off areas are located inside the Darien Lake Theme Park parking entrance. Please enter the parking tolls via the far right lane and notify the parking staff that you are dropping off, and they will direct you. Pick-up areas will be located at the same place, just inside the entrance to the Darien Lake Theme Park parking lots. 

All concession and merchandise stands are accessible at Darien Lake Amphitheater.

Our dedicated accessible entrance is located in our VIP parking lot, directly across from our accessible parking lot. All entrances to Darien Lake Amphitheater are accessible. Our South Gate, North Gate, and VIP Club entrance all feature flat, paved surfaces with space for mobility aids. 

Assistive Listening Devices (ALDs) technology in Darien Lake Amphitheater is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

Download the app on the Apple App Store or Google Play Store.

Darien Lake Amphitheater takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Darien Lake Amphitheater cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting. If medical assistance is needed, please contact a crew member. 

Our drop-off area for rideshare is directly across from our South Gate. Please stay in the lane furthest to the right and let the sheriffs know you need to pull into the Uber Lot. They’ll direct you to the right spot. Please do not just stop in the middle of the lanes, as this compromises your safety and causes traffic to back up. 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

All restrooms are accessible at Darien Lake Amphitheater. 

Darien Lake Amphitheater, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning or written materials, please submit your request at darienlake.pacinfo@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team on our concourses. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. 

To find tickets in the Accessible Seating Area of Darien Lake Amphitheater, select the Filters icon on the upper right of the page where you see available tickets.  For a reserved seated show, you will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

In a general admission event, the accessible seating area can reach capacity early and is first-come, first-served. Our Accessible section on the floor is located under the tent, on the right side of the house. This is closest to our North Concourse. 

Please purchase a general admission ticket, and we will accommodate you and your companion.  You are welcome to notify us in advance.  Please contact us: 716.428.5930 or email darienlake.pacinfo@livenation.com.